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Fill out the form below to contact our Support Team.

Merchant Support

Customer Service

866-502-4831

Email

support@aliantpayments.com

Partner Support

Partner Services

888-638-6103

Email

ISO-Agents@aliantpayments.com

Merchant FAQs

Q: I forgot my password, how can I reset it?

Merchants that are having issues logging into their portals or gateways can contact merchant support for all password resets.

Q: How quickly will my funds be available?

Aliant provides next day funding, which allows the merchant to be funded next business day, deposit information can be found on the merchant portal or by contacting merchant support.

Q: What is the process for business changes, such as ownership, bank change, or address change?

Merchants will need to contact merchant support for any demographic changes.

Q: What do I do when I receive a chargeback?

The merchant will have to respond to the chargeback notification and provide the requested information to dispute the chargeback.

Q: My terminal is not working, what do I do?

Aliant will troubleshoot any terminal or portal issues, if required, we will contact Technical Support to further assist with the issues.

Q: How do I add or change user access in my gateway?

The gateway provides how-to video tutorials for all settings and permission level changes, for further assistance you can contact merchant support.

Q: Who do I contact for equipment training?

The merchant is provided quick reference guides at the time of the merchant account approval, they can also contact merchant support for further training.

Q: How do I order supplies for my equipment?

For all equipment products and supplies, please contact merchant support.

Q: I am opening an additional location; do I need a new merchant account?

A new merchant account is required if the legal information differs.

Q: Can I have multiple merchant accounts using the same login?

Yes, we can set up multiple merchant accounts using the same login, please contact merchant support for additional information.

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Aliant Payments inc. is a registered ISO of Wells Fargo Bank, N.A., Concord, CA.


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